Hosting Technical Support Teams from Worldwide Companies

• International companies can relocate or hire their own employees to work at our call center in Armenia.

• Our technical center would provide office space, IT infrastructure, and administrative support.

• This model works if companies want a physical presence in Armenia but prefer to control their own support staff.

But, what if the company prefers remote operations instead of relocating their teams!

Providing Our Own Expert Support Teams

• Technology Time can hire and train local employees to offer technical support on behalf of international clients.

• This approach follows the Business Process Outsourcing (BPO) model, where we act as a service provider.

• We can become specialize in different industries, such as IT, telecom, finance, or healthcare, etc.

• We may need to invest in training, certifications, hiring skilled workers to meet their specific requirements.

Which Model Works The Best!

• If international companies want full control over their teams, they may station their own employees at our facility.

• If they are looking for cost-effective outsourcing, they may rely on our trained Armenian support teams instead.

A hybrid approach is also possible—offering both options based on client needs.

When establishing a stay at call center to deliver technical support for global companies, there are essentially two viable options to consider.